Firmware library › Support
Ask the service desk
Three things make an answer possible on the first reply: the exact model from the label, the firmware version from the configuration page, and what the panel says word for word.
We reply by email. No account, no callback queue.
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firmware@printdoc.digital
Typical reply within one working day.
Typical reply within one working day.
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Service desk
Mon–Fri 08:00–18:00, remote sessions until 20:00.
Mon–Fri 08:00–18:00, remote sessions until 20:00.
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On-site repair
For devices that will not come back from a failed flash.
For devices that will not come back from a failed flash.
Emergency? If a printer is mid-update and the panel
has stopped changing, do not power it off. Read rollback and recovery
first — the first paragraph is the one that matters.